If, for any reason, your website is reported as down (i.e.: not available to the general public) by our third party monitors, for a period longer than 0.10% of a 30-Day period, you may request a refund for your current month via the ticket system.

To qualify for the uptime guarantee, your account must be in good financial standing with PlusWebHost.com, and you must not be deemed a fraudulent user, an abusive user, or an email spammer.